FAQs
MYSA LUXE — Frequently Asked Questions
How should I care for my jewellery?
Keep your jewellery away from water, perfume, sweat, cosmetics and chemicals. Remove it before showering, swimming or exercising and store it in a dry place.
What materials are used in your jewellery?
The material varies by product. Please check the individual product page for the specific material and product details.
What payment options do you accept?
We currently accept prepaid online payments only. Cash on Delivery (COD) is not available.
Can I convert a Cash on Delivery order to prepaid?
COD is not available with MYSA LUXE, so orders can only be placed using our available prepaid payment options.
What if my payment is debited but I don’t receive an order confirmation?
Please don’t place another order immediately. Contact us with your payment reference/transaction details, and we will check the payment status and assist you.
How will I know my order is placed successfully?
Once your payment is successful and your order is confirmed, you will receive an order confirmation on your registered email/phone number.
How can I track my order?
Once your order is dispatched, we will share the tracking details with you. You can use them to track your shipment.
What should I do if an item is missing or damaged?
Contact us within 48 hours of delivery with your order number, clear photos/videos and the required unboxing video. If verified, the order may qualify for an exchange.
What if my delivery is delayed?
Please check your tracking details first. If the shipment is significantly delayed, contact us and we will coordinate with the courier partner.
Can I change my shipping address after placing an order?
Contact us as soon as possible. Address changes may not be possible once the order has been processed or dispatched.
Can I return my order?
No. MYSA LUXE does not accept regular returns or refunds for change of mind, personal preference or incorrect selection.
Can I cancel my order?
Orders may be cancelled only before they are processed or dispatched. Once processing or dispatch has started, cancellation may not be possible.
Can I exchange my order?
Yes, but only for a wrong, damaged/broken, genuinely defective or missing item. Exchange requests must be raised within 48 hours of delivery and are subject to verification.
What if I don’t find a suitable replacement during an exchange?
We will try to provide the same product whenever possible. If it is unavailable, our team will contact you regarding the available resolution.
What are the shipping charges?
Shipping charges, if applicable, are calculated and displayed at checkout based on your order and delivery location.
Do you offer express shipping?
Express shipping is currently not available. Orders are shipped using our standard delivery service.
How long does shipping take?
Delivery generally takes 3-7 business days, depending on your location and courier service. You will receive tracking details once your order is dispatched.
What should I do if the package appears tampered with upon delivery?
Please do not accept the package if it appears severely damaged or tampered with. If you accept it, record a continuous unboxing video and contact us immediately with your order details and supporting evidence.
How can I reach you?
You can contact MYSA LUXE through:
Email: support@mysaluxe.in
WhatsApp: 8810642165
Instagram: @themysaluxe
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST.