Privacy policy
Last updated: August 11, 2026
At MYSA LUXE, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect when you visit or purchase from our website, how we use it, when it may be shared, and how we protect it.
By using the MYSA LUXE website or placing an order with us, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, contact us or interact with our services, we may collect information such as:
Information you provide to us
This may include:
* Full name
* Mobile/phone number
* Email address
* Billing address
* Shipping address
* Order details
* Payment-related information
* Information you provide when contacting customer support
* Any other information you voluntarily provide to us
We only collect information that is reasonably required to operate our business and provide our services.
Information collected automatically
When you visit our website, certain information may be collected automatically, such as:
* IP address
* Device type
* Browser type
* Operating system
* Pages visited
* Website interactions
* Approximate location based on technical information
* Date and time of your visit
This information helps us understand how visitors use our website and improve your shopping experience.
2. How We Use Your Information
We may use your information to:
* Process and fulfil your orders.
* Confirm and communicate your order details.
* Arrange delivery of your purchases.
* Provide customer support.
* Respond to questions, requests and complaints.
* Process payments through our payment service providers.
* Improve our website, products and customer experience.
* Prevent fraud, misuse and unauthorized activity.
* Maintain business and transaction records.
* Send important service-related communications.
* Send promotional or marketing communications where permitted and where you have chosen to receive them.
* Comply with applicable legal and regulatory requirements.
We do not use your personal information for purposes unrelated to our business without a lawful basis or appropriate permission where required.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
MYSA LUXE does not normally receive or store your complete card, UPI, banking or other sensitive payment credentials on our own systems.
Payment information is handled by the relevant payment provider according to its own privacy and security practices.
For questions regarding a particular payment, you may also need to refer to the privacy policy of the payment provider used for your transaction.
4. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate MYSA LUXE and fulfil your order.
For example, information may be shared with:
* Payment processing providers.
* Shipping and courier partners.
* Website and technology service providers.
* Customer support or communication platforms.
* Fraud prevention and security service providers.
* Professional or legal advisers where necessary.
* Government authorities or other parties where required by applicable law.
Only information reasonably necessary for the relevant purpose will be shared where appropriate.
5. Shipping Information
To deliver your order, we may provide relevant customer information such as your:
* Name
* Mobile number
* Shipping address
* PIN code
* Order details
to our shipping and courier partners.
This information is used to deliver your order and provide shipment-related services.
6. Marketing & Promotional Messages
If you choose to receive promotional communications from MYSA LUXE, we may contact you about:
* New collections
* Product launches
* Offers
* Promotions
* Sales
* Brand updates
You can choose to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may still receive essential communications related to an order you have placed, such as order confirmations, shipping updates or customer service messages.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may help us:
* Keep items in your shopping cart.
* Remember certain preferences.
* Understand how visitors use our website.
* Improve website performance.
* Measure the effectiveness of our marketing.
* Provide relevant website features.
Some cookies may be placed by third-party services that help us operate our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
8. Website Analytics
We may use analytics and similar technologies to understand how customers interact with our website.
This may include information such as pages visited, time spent on the website, device information and general browsing behaviour.
This information helps us improve our website, products and overall customer experience.
9. Information Security
We take reasonable steps to protect the personal information we hold from unauthorized access, misuse, loss, alteration or disclosure.
Our website and service providers may use appropriate security technologies and practices to protect information during transmission and processing.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
* Processing and maintaining records of your orders.
* Providing customer support.
* Handling disputes or complaints.
* Meeting accounting, tax and legal obligations.
* Preventing fraud or misuse.
* Protecting our legal rights.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.
You may also request that we stop using your information for direct marketing purposes.
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect your information.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
These third-party platforms may have their own privacy policies and practices.
MYSA LUXE is not responsible for the privacy practices or content of third-party websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing it with personal information.
14. Social Media
MYSA LUXE may maintain accounts or pages on social media platforms.
If you interact with us through social media, the information you provide may also be processed by the relevant social media platform according to its own privacy policy.
We may also share publicly available customer content, such as tagged posts or reviews, for promotional purposes where appropriate and permitted.
15. Customer Reviews & Content
If you voluntarily submit a review, photograph, video, testimonial or other content to MYSA LUXE, we may use that content for legitimate business and promotional purposes where permitted.
We will not knowingly use private personal information for promotional purposes without appropriate permission where required.
If you do not want your submitted content to be used for promotional purposes, you can contact us.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
When we make changes, the updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically to stay informed about how MYSA LUXE handles personal information.
17. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how MYSA LUXE handles your personal information, please contact us:
MYSA LUXE
Email: support@mysaluxe.in
WhatsApp: 8810642165
Instagram: @themysaluxe
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Your Privacy Matters to Us ♡
We believe shopping with MYSA LUXE should feel simple, safe and trustworthy. We collect and use information only as reasonably necessary to provide our products and services, operate our website and serve our customers.
Thank you for trusting MYSA LUXE.