Shipping policy

At MYSA LUXE, we want your jewellery to reach you safely and smoothly. Please read the following shipping information before placing your order.

1. Where Do We Ship?

We currently ship orders across India.

Delivery availability may depend on the serviceability of your PIN code.

2. Order Processing

Once your payment is successfully received, your order will be processed and prepared for dispatch.

Orders are generally dispatched within [1–3 business days].

Processing times may occasionally be longer during:

* Sales and promotions
* Festive periods
* High-order-volume periods
* Unforeseen operational circumstances

You will receive an order/shipping update once your order has been dispatched.

3. Delivery Time

After dispatch, delivery generally takes around [3–7 business days], depending on your location and courier service.

Delivery to remote or less-serviceable areas may take additional time.

Please note that delivery timelines are estimated and not guaranteed. Delays may occur due to courier operations, weather, holidays, transportation issues or circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

The final shipping cost may vary depending on your delivery location, order value and applicable shipping arrangements.

5. Tracking Your Order

Once your order has been dispatched, we will provide you with the available tracking details through your registered contact information.

You can use the tracking details to follow your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Incorrect Address & Failed Delivery

Please carefully check your name, mobile number, address and PIN code before placing your order.

If a parcel is returned to MYSA LUXE because of a customer-related issue, such as:

* Incorrect or incomplete address
* Incorrect PIN code
* Incorrect or unreachable phone number
* Refusal to accept the parcel
* Repeated failed delivery attempts
* Any other reason attributable to the customer

the order will not be re-shipped.

Once the returned parcel reaches MYSA LUXE, we will refund the eligible product amount after deducting ₹99 as shipping and handling charges.

We do not provide re-shipping for orders returned due to customer-related delivery failures.

7. Delayed Delivery

If your order is taking longer than the estimated delivery period, please check your tracking information first.

If you believe your shipment has been significantly delayed, contact us and we will assist you in coordinating with the courier partner.

Please understand that once an order has been handed over to the courier, the delivery timeline may be affected by circumstances outside MYSA LUXE’s direct control.

8. Damaged or Tampered Package

When receiving your parcel, please check the outer packaging before accepting it.

If the package appears severely damaged, opened or tampered with, we recommend refusing the delivery where possible.

If you accept a parcel that appears tampered with, please record a continuous unboxing video showing the package, shipping label and opening of the parcel.

Contact MYSA LUXE within 48 hours of delivery if there is any issue with the contents.

9. Missing, Wrong or Damaged Items

If you receive:

* A wrong item
* A broken or damaged item
* A missing item
* A verified manufacturing defect

please contact us within 48 hours of delivery.

For verification, we may require your order number, photographs and a continuous unboxing video.

Eligible cases will be handled according to our Returns & Exchange Policy.

10. Change of Shipping Address

If you need to change your shipping address, contact us as soon as possible after placing your order.

We may be able to update the address if the order has not yet been processed or dispatched.

Once the order has been dispatched, we generally cannot guarantee that the address can be changed.

11. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policies.

Please ensure that someone is available to receive your parcel and that your phone number remains reachable during the delivery period.

Repeated unsuccessful attempts may result in the parcel being returned to MYSA LUXE.

12. Express Shipping

Express shipping is currently not available.

All orders are shipped through our standard delivery service.

13. Delivery to Certain Locations

While we aim to deliver across India, some PIN codes may not be serviceable by our courier partners.

If your location is not serviceable, we may contact you regarding the order and available options.

14. Contact Us

If you have any questions regarding your shipment, please contact:

MYSA LUXE

Email: support@mysaluxe.in
WhatsApp: 8810642165
Instagram: @themysaluxe

Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

Please keep your order number ready when contacting us about an existing order.

MYSA LUXE