Terms of service
Terms of Service – MYSA LUXE
Last Updated: August 11, 2026
Welcome to MYSA LUXE.
These Terms of Service govern your use of the MYSA LUXE website and your purchase of products through our online store. By accessing our website, browsing our products or placing an order, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
1. About MYSA LUXE
MYSA LUXE is an online jewellery store offering jewellery products through our website.
Throughout these Terms, “MYSA LUXE,” “we,” “us” and “our” refer to MYSA LUXE, while “you,” “your” and “customer” refer to anyone visiting or purchasing from our website.
Our website and online store may be hosted and supported by third-party service providers, including Shopify and other technology, payment and delivery partners.
2. Using Our Website
By using our website, you agree to use it only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful activities.
* Provide false or misleading information.
* Attempt to interfere with the website or its security.
* Copy, reproduce or commercially exploit our website content without permission.
* Attempt to gain unauthorized access to our systems or customer information.
* Upload or transmit malicious software, viruses or harmful code.
* Use our website to infringe the rights of MYSA LUXE or any other person.
We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.
3. Products & Product Information
We make reasonable efforts to ensure that product photographs, descriptions, specifications and other information displayed on our website are accurate.
However, slight differences may occur due to:
* Lighting during photography.
* Individual screen settings.
* Manufacturing variations.
* Differences between product batches.
Such minor variations do not necessarily indicate that a product is defective.
Product specifications, materials, dimensions and other relevant details should be reviewed before placing an order.
4. Jewellery Material & Care
Our jewellery is crafted using 304 stainless steel with an 18K gold PVD coating, unless otherwise stated on the relevant product page.
Proper care is important to maintain the appearance and finish of your jewellery.
We recommend following our Jewellery Care Guide, including avoiding prolonged exposure to water, moisture, perfume, cosmetics, chemicals and abrasive materials.
MYSA LUXE does not provide a guarantee, warranty or repair service for jewellery.
Normal wear, scratches, tarnishing, discolouration, damage caused by improper care, accidents or exposure to chemicals and moisture are not considered manufacturing defects.
5. Product Prices
All product prices displayed on our website are subject to change.
We may update prices, discontinue products, introduce new products or modify offers without prior notice.
If an obvious pricing or product information error occurs on our website, we reserve the right to correct the error and, where necessary, cancel an affected order.
Any applicable taxes or charges will be displayed at checkout where required.
6. Placing an Order
When you place an order with MYSA LUXE, you are making a request to purchase the selected products.
After successful payment, you will receive an order confirmation through the contact information provided by you.
An order confirmation does not prevent us from cancelling an order in exceptional circumstances, such as:
* Product unavailability.
* Suspected fraudulent activity.
* Incorrect pricing or product information.
* Technical errors.
* Payment-related issues.
* Delivery restrictions.
* Other circumstances that make fulfilment reasonably impossible.
If we cancel a paid order, the applicable amount will be refunded through the appropriate payment method, subject to applicable law and payment-provider procedures.
7. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes your:
* Name.
* Mobile number.
* Email address.
* Shipping address.
* PIN code.
* Other information required to process and deliver your order.
MYSA LUXE will not be responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.
Please review your information carefully before completing your purchase.
8. Payments
MYSA LUXE currently accepts prepaid online payments only.
Cash on Delivery (COD) is not available.
Payments are processed through third-party payment service providers. By completing a payment, you also agree to the applicable terms and policies of the payment provider.
MYSA LUXE does not normally store complete card or banking credentials.
9. Shipping & Delivery
Orders are shipped to the address provided during checkout.
Delivery timelines shown on our website or communicated after purchase are estimates and may vary depending on location, courier operations, weather, holidays, logistical issues or other circumstances beyond our reasonable control.
Once an order has been handed over to the courier, delivery is also subject to the courier’s operational processes.
MYSA LUXE is not responsible for delays caused by circumstances outside our reasonable control, but we will reasonably assist customers in tracking and resolving delivery issues.
10. Incorrect Address & Failed Delivery
Customers are responsible for providing a correct and complete shipping address and an active contact number.
If an order is returned to MYSA LUXE because of a customer-related reason, including:
* Incorrect or incomplete address.
* Incorrect PIN code.
* Incorrect or unreachable phone number.
* Refusal to accept the parcel.
* Repeated failed delivery attempts.
* Any other reason attributable to the customer.
the order will not be re-shipped.
Once the parcel is received back by MYSA LUXE, the eligible product amount will be refunded after deducting ₹99 as shipping and handling charges.
No additional re-shipping service will be provided for such orders.
11. Returns & Exchanges
MYSA LUXE does not accept regular returns.
We do not offer returns or exchanges for:
* Change of mind.
* Personal preference.
* Incorrect selection.
* Design preference.
* Minor colour differences caused by lighting or screen settings.
* Normal wear and tear.
* Tarnishing or discolouration resulting from improper care or exposure to water, chemicals, perfume or other substances.
Exchange is considered only for eligible issues such as:
* Receiving a wrong product.
* Receiving a broken or damaged product.
* A verified manufacturing defect.
* A missing item from an order.
Eligible issues must be reported within 48 hours of delivery and are subject to verification.
Please refer to our Returns & Exchange Policy for the complete procedure and requirements.
12. Unboxing & Delivery Evidence
For damaged, broken, wrong or missing-item claims, MYSA LUXE may require a clear, continuous unboxing video.
The video should show the parcel and shipping label before opening and should continue through the opening of the package and inspection of its contents.
Claims without sufficient evidence may be difficult to verify and may not qualify for an exchange.
13. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Cancellation may only be possible before the order has been processed or dispatched.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
14. Intellectual Property
All content appearing on the MYSA LUXE website, including but not limited to:
* Brand name and logo.
* Product photographs.
* Product descriptions.
* Website design.
* Graphics.
* Written content.
* Videos.
* Marketing material.
belongs to MYSA LUXE or is used with appropriate permission.
You may not copy, reproduce, modify, distribute, publish or commercially use our content without our prior written permission.
15. Customer Reviews & Submissions
If you voluntarily submit a review, photograph, video, testimonial or other content to MYSA LUXE, you confirm that:
* The content is your own or you have permission to submit it.
* It does not violate another person’s rights.
* It does not contain unlawful, abusive or misleading material.
* It does not contain malicious software or harmful code.
By submitting content, you allow MYSA LUXE to use, reproduce or display that content for legitimate business, website and promotional purposes, subject to applicable law.
We reserve the right to remove content that we reasonably consider inappropriate, misleading, unlawful or inconsistent with our brand or these Terms.
16. Third-Party Services & Links
Our website may use third-party services for functions such as:
* Payments.
* Shipping.
* Website hosting.
* Analytics.
* Marketing.
* Customer communication.
We may also provide links to third-party websites.
These third parties operate under their own terms and privacy policies. MYSA LUXE is not responsible for the policies, content, security or practices of websites or services that we do not control.
17. Website Availability
We aim to keep the MYSA LUXE website available and functioning properly, but we cannot guarantee that the website will always be:
* Available without interruption.
* Completely free from technical errors.
* Free from bugs or temporary outages.
* Completely secure from every possible online threat.
We may temporarily suspend or restrict access to the website for maintenance, technical updates, security reasons or other operational requirements.
18. Limitation of Responsibility
To the extent permitted by applicable law, MYSA LUXE will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including courier delays, internet or technical failures, payment-provider issues, incorrect information provided by customers or misuse of products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
19. Events Beyond Our Control
MYSA LUXE will not be considered responsible for delays or failure to perform an obligation where the cause is beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, strikes, government restrictions, transportation disruptions, technical failures, courier disruptions, public emergencies or other unforeseen events.
We will make reasonable efforts to resume normal operations as soon as practical.
20. Privacy
Your use of our website and the information you provide to us are also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use and protect information relating to our customers and website visitors.
21. Changes to These Terms
MYSA LUXE may update these Terms of Service from time to time.
Any updated version will be published on this page along with a revised “Last updated” date.
Your continued use of the website after updated Terms have been published indicates your acceptance of the revised Terms, to the extent permitted by applicable law.
22. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over MYSA LUXE’s business, subject to applicable law.
23. Contact MYSA LUXE
If you have questions regarding these Terms of Service, your order or our policies, you can contact us at:
MYSA LUXE
Email: support@mysaluxe.in
WhatsApp: 8810642165
Instagram: @themysaluxe
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Thank You for Shopping With MYSA LUXE ♡
By choosing MYSA LUXE, you support a growing brand built with care, passion and a genuine love for jewellery.
We appreciate your trust and look forward to being a small part of your special moments.